Sylvain Paslier

Community Manager

MasterTheHandpan / Handpan Dojo — July 2023 – Present

Designed and curated the student forum experience to increase engagement and retention
Hosted high-profile interviews, live Q&As, teaching workshops, and community gatherings
Directed social media strategy and coordinated launch campaigns for major masterclasses
Wrote compelling copy to attract and engage both current and prospective customers

Marketing Lead

Pantheon Steel — Sept 2018 – July 2023

Led ecommerce operations, content marketing initiatives, and social media efforts
Supported sales and business development through strategic outreach
Demonstrated handpans through original music writing, recording, and production

Owner & Artist

SylvainPaslierMusic — July 2018 – Present

Introduced the handpan to over 4 million people worldwide through performances, eCommerce, and content creation
Composed, recorded, and produced original music, both solo and collaboratively
Sold handpans globally, sourced from the world’s leading makers
Hosted The Handpan Podcast, interviewing artists and experts in the field
Performed hundreds of shows both live and virtually to share the handpan with global audiences

Official World Expo Performer – Expo 2020 Dubai

BKP Group · Full-time · Aug 2021 – Apr 2022 · Dubai, UAE

Performed handpan with the Expo Music Department under the direction of Maestro Harout Fazlian
Participated in several official ensembles:
- Myths & Moods – with Christina Polycarpou (Cretan Lyra)
- Ethereal Sounds – with Nassib Bouchebel (Australian Aboriginal Didgeridoo)
- Diatonic Meets Chromatic – with Alaa Allabdullah (Middle-Eastern Qanun)
- PAN Imagination – with Earl Brooks Jr. (Trinidadian Steel Pan)
- Tonal Impressions – with Qin Du (Chinese Guzheng)

International Performer – Dollywood Festival of Nations

Pigeon Forge, TN — Spring of 2009, 2010

Performed regularly across two seasonal contracts, introducing the handpan to diverse family audiences

Enterprise Customer Success Manager

Reputation.com — Sep 2015 – Jul 2018 · Phoenix, AZ

Managed a portfolio of enterprise-level clients with $1.4M in annual recurring revenue
Delivered strategic support across online marketing channels including reputation management, social media, business listings, and local SEO

Case Manager & Housing Coordinator

International Rescue Committee — Jan 2015 – Aug 2015 · Phoenix, AZ

Supported refugee resettlement from point of entry through long-term integration
Coordinated housing, employment, healthcare, and administrative services to ensure successful community assimilation

Bilingual Ads Quality Evaluator

Google — Jun 2013 – Jan 2015

Evaluated the quality and relevance of Google AdWords content to improve targeting and user intent alignment

Bilingual Technical Support Representative

WhereToLive.com, Inc. — Jun 2012 – Sep 2014 · Eden Prairie, MN

Provided bilingual tech support and training webinars
Localized web content in French and created tutorial videos for on-demand learning

B.A. in International Relations, Université Stendhal (France), with senior year at State University of New York – Albany (2011–2012)